Backreply vs Sooper
Compare features, pricing, and capabilities to choose the right tool
Backreply
Reply to Intercom conversations from Slack
Backreply lets your team reply to Intercom conversations directly from Slack threads — with smart routing, one-click actions and no extra seats needed
About
Your support team lives in Slack, but customer conversations live in Intercom. Backreply bridges the two: customers message through Intercom, your team responds from Slack, and replies sync back instantly. Key features: — Reply from Slack: Respond to conversations in Slack threads with full formatting and attachments. Messages sync to Intercom in real time. — Smart routing: Route conversations to Slack channels based on tags, team assignments, or assignees. VIP customers go to #vip-support, billing goes to #billing — automatically. — One-click actions: Assign, add notes, view customer details, and close tickets using buttons in Slack, all synced back to Intercom. — Seat-saver collaboration: Loop in engineers or founders without buying Intercom seats. Anyone in the channel can help resolve issues. — Smart notifications: Get nudged when customers are waiting. Follow-ups never get buried in threads. Setup takes minutes via OAuth. No code required.
Sooper
SUPERCHARGED MEMBERSHIPS PLATFORM
Where experts build income through connection, content and community.
About
Sooper is a community-first platform with all-in-one tools that make running and growing a membership business simple, engaging, and seamless. Sooper is more than just content hosting, its your community hub. A place to grow and pool your loyal customers which makes selling products a breeze. It has an open plan structure keeping your community visible to potential customers.
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Can't Decide?
Both tools have their strengths. Check out their individual pages for more details.