Trellis
The AI Employee that keeps your customers coming back
Trellis is an AI employee that handles customer follow-ups, review requests, and re-engagement for your business.
AI AssistantsFreemium
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About
Trellis is an AI-powered customer retention platform for local service businesses — salons, dental offices, auto shops, yoga studios, and more.
Most small businesses lose repeat customers not because of bad service, but because nobody followed up. Trellis fixes that with an AI employee that handles post-visit follow-ups, re-engagement, and review collection automatically, 24/7.
The smart detection engine identifies which customers need attention — whether they visited yesterday, went quiet for 30 days, or are at risk of churning. The AI generates personalized SMS and email messages that match your brand voice.
Key features: AI-generated follow-ups, two-way SMS, brand voice matching, churn risk scoring, custom templates, Square integration, and ROI tracking.
Built for solopreneurs and small teams who are too busy doing the work to chase customers. If Thryv feels overpriced or GoHighLevel feels overwhelming, Trellis delivers enterprise-level retention in a simple package.